Your privacy is our priority. This document clearly explains how manis33 collects, uses, protects, and manages all personal data belonging to our members in Malaysia.
Last updated: January 2026This Privacy Policy is published by manis33 and applies to all users who access or use the manis33 platform via the website manis33.biz and all associated services. This document outlines our commitment to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
When you register an account, make a deposit, play games, or interact with any part of the manis33 platform, you place your trust in us to handle your personal data responsibly. This policy transparently explains what we collect, why we need it, how we use it, and who can access it.
We encourage you to read this document carefully. If any terms are unclear, the manis33 customer support team is ready to assist you in English via live chat or email at support@manis33.biz.
manis33's Core Commitments: We have never sold, rented, or traded our members' personal data to any third party for commercial purposes, and we never will. This is a fundamental commitment that underpins our entire approach to data privacy.
Manis33 collects your personal data through several channels — directly when you register or use the platform, automatically via tracking technologies, and occasionally from relevant third-party sources. Below are the categories of data we collect:
Personal Identification Data:
Financial & Transaction Data:
Game Activity Data:
Technical & Usage Data:
Important Note: manis33 does not store credit or debit card numbers directly in our systems. All payment processing is handled through certified third-party payment providers that comply with PCI-DSS security standards.
Every piece of data we collect has a specific, legitimate purpose. manis33 uses our members' personal data for the following purposes:
Manis33 does not sell, rent, or trade members' personal data to any third party. However, in operating our platform efficiently and securely, there are limited situations where data may be shared:
In all cases of data sharing described above, manis33 ensures that the receiving party is bound by confidentiality obligations equivalent to or stricter than those we ourselves uphold.
Manis33 invests seriously in security infrastructure to protect our members' personal data. The technical and operational measures we have implemented include:
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection over the internet. We encourage you to take precautions on your end as well — in particular, keep your manis33 account password confidential and never share your login credentials with anyone.
The manis33 platform uses cookies and similar tracking technologies to enhance user experience and ensure essential platform functions operate correctly. The types of cookies we use are:
You can manage your cookie preferences through your web browser. However, blocking essential cookies may significantly affect the functionality of the manis33 platform. For instructions on managing cookies in popular browsers such as Chrome, Safari, or Firefox on your Android or iOS device, please refer to the relevant browser's help documentation.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by manis33:
To exercise any of the rights above, please submit a written request to us at support@manis33.biz by clearly stating the right you wish to exercise and the information required to verify your identity. We will respond within 21 days of receiving a complete request.
Note: Data deletion requests may not be fully fulfilled for data we are required to retain in order to meet legal obligations, such as financial transaction records (retained for 7 years under Malaysian law) or KYC identity verification records. We will clearly explain any applicable limitations when processing your request.
Manis33 retains members' personal data for as long as necessary to fulfil the original purpose of collection or as required by applicable law. The following are general data retention period guidelines:
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. For data in physical format, secure destruction is carried out in accordance with established procedures.
The manis33 platform is strictly intended for individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
The age verification (KYC) process we carry out is part of our commitment to ensuring that no children or minors under the legal age can access the manis33 platform. Should we discover or be informed that personal data belonging to an individual under 18 has been collected inadvertently, we will take immediate action to delete that data and close the account in question.
If you are a parent or guardian who believes your underage child has registered an account at manis33, please contact us immediately at support@manis33.biz with the relevant account details. We will investigate and take action within 48 hours.
Manis33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, changes to our services, or new legal requirements in force in Malaysia.
When material changes are made to this Privacy Policy – meaning changes that significantly affect how we use or protect your personal data – we will:
Continued use of the manis33 platform after an updated Privacy Policy takes effect constitutes acceptance of the revised Policy. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 7.
If you have any questions, concerns, or requests regarding this Privacy Policy or how manis33 handles your personal data, please reach out to us through the following channels:
We are committed to responding to all privacy enquiries within 3 business days for general enquiries, and within 21 days for official requests under your PDPA rights.
A summary of the types of data we collect and the specific purpose behind each category.
Under Malaysia's PDPA, you have clear rights over your personal data — and we respect every one of them.
Request a copy of all personal data we hold about you, including your transaction history and account activity.
Request the correction of any personal data in manis33's records that is inaccurate, outdated, or incomplete.
Withdraw your marketing consent at any time without affecting your use of manis33's services.
Request the deletion of your personal data under certain circumstances, subject to legal record-keeping obligations.
To exercise any of the privacy rights above, send an email to support@manis33.biz with the subject line "Data Privacy Request". Please state the right you wish to exercise and include information to verify your identity. We will respond within 21 days of receiving a complete request. All communications are handled in Bahasa Melayu.
Six core principles that shape how we handle the personal data of every Malaysian member.
All data transmitted between your device and manis33's servers is protected by 256-bit SSL encryption – the same technology used by Maybank and other major Malaysian banks to secure your online banking transactions. This means that even if data is intercepted in transit, it cannot be read by any party without the correct decryption key.
Manis33 practises a minimum data collection principle — we only collect data that is genuinely necessary to operate our services safely and efficiently. We do not collect data without a clear and legitimate purpose. Every data field in our registration forms and KYC process has a specific justification, which you are welcome to ask us about at any time.
The manis33 Privacy Policy is written to be understood by everyday users, not just lawyers. We clearly explain each purpose for data use in plain language. There are no "hidden" purposes — every way we use your data is explicitly stated in this document and can be reviewed at any time.
All of manis33's personal data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This includes the requirement to obtain valid consent before processing sensitive data, providing adequate privacy notices, and upholding individuals' rights under the Act. This compliance is not a formality — it is a legal responsibility we take seriously.
Manis33 has never and will never sell user profiles, betting history, demographic data, or any member personal information to advertisers, data brokers, or third-party marketing companies. This is a non-negotiable principle in the manis33 business model. Our business value lies in the trust of our members – not in selling their data.
In the event of a security incident involving manis33 members' personal data, we are committed to notifying affected members within 72 hours of confirming the incident — in line with industry best practices. The notification will include details of the incident, the data potentially affected, the steps we have taken, and what you can do to protect yourself.
When you register on any online casino platform, you hand over more than just a name and email address. You provide highly sensitive identifying information — your MyKad number, Malaysian phone number, financial transaction history, and sometimes your own bank statements for KYC purposes. This is data that, if handled carelessly or misused by an irresponsible platform, can have serious consequences for your privacy and financial security. That is why choosing a platform with a clear privacy policy and robust security practices is not a secondary consideration — it is one of the most important decisions you need to make before signing up on any online casino platform.
At manis33, we developed this Privacy Policy with one primary goal: to be as transparent as possible about what we do with your data. We avoid legal language that obscures the true meaning, and instead choose to explain our practices in plain English that anyone can understand. This reflects our commitment to transparency as a core value in how we operate – not just in matters of privacy, but across every aspect of manis33's services.
One of the aspects of manis33's Privacy Policy that new members ask about most frequently concerns financial data and payment methods. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, or ShopeePay, manis33 does not store your payment account details directly in our systems. Transactions are processed through certified third-party payment gateways, and what we retain are transaction records only — amount, date, time, payment method type, and transaction status — as required for account management and financial record-keeping. This is the same approach adopted by leading financial institutions and e-commerce platforms in Malaysia.
Regarding the use of data for responsible gaming purposes — this is one area where manis33's processing of your personal data works directly in your own interest. By analysing betting activity patterns, manis33 can identify members who may be showing signs of problem gambling and provide appropriate interventions, such as offering to activate deposit limits or sharing information about available support resources. This is not surveillance — it is part of our commitment to member wellbeing. Data used for this purpose is not shared with any external party and is only accessed by manis33 staff responsible for our responsible gaming programme.
Data retention is another area that often causes confusion. Many users assume that once they close their account, all their data is immediately deleted. In reality, this is not always possible or permitted under the law. Financial transaction records, for example, must be retained for 7 years in Malaysia under accounting and anti-money laundering legislation. KYC records must be kept for 5 years after account closure. We have clearly outlined all these retention periods in Section 8 above so you know exactly how long your data remains in our system and why.
Your rights under Malaysia's PDPA are real and enforceable. If at any point you are dissatisfied with how manis33 handles your personal data, there is a clear path to raise a complaint – starting with contacting us directly at support@manis33.biz, and if you remain unsatisfied with our response, you may escalate the matter to the Personal Data Protection Commissioner of Malaysia. manis33 respects this process and will cooperate fully with any official investigation into our data privacy compliance.
Cookie usage on the manis33 platform is limited to what is genuinely necessary for platform functionality and a good user experience. We do not use cookies to build detailed advertising profiles or to sell your browsing behaviour data to third-party advertising networks. The analytics cookies we use generate aggregated data that helps us understand general trends in platform usage — for example, which sections of the platform are most frequently used by Malaysian members, or at what times platform traffic peaks. This data informs technical and product decisions to improve the overall user experience, not for individual profiling.
Ultimately, manis33's Privacy Policy reflects the values we uphold as a platform that puts our members' trust first. That trust cannot be bought with flashy advertising or generous bonus offers – it must be earned through consistent action over time. Every decision we make regarding your personal data is made with the full awareness that you have placed your trust in us, and we take that responsibility seriously. If you have any questions not addressed in this document, please do not hesitate to contact us – our team is available in Bahasa Melayu, 24 hours a day.
Beyond the measures manis33 takes, you can also protect your own data privacy by following these practices.
Make sure your manis33 account password is at least 12 characters long and includes uppercase letters, lowercase letters, numbers, and symbols. Do not reuse your manis33 password for other accounts such as your email or internet banking.
The manis33 team will never ask for your password via email, live chat, or phone. If anyone contacts you claiming to be from manis33 and asks for your password, it is a fraud attempt — report it to us immediately at support@manis33.biz.
When making deposits or withdrawals on manis33, avoid using unsecured public WiFi networks such as those in cafes or shopping malls. Use your own mobile data or a secured home WiFi network for financial transactions.
Keep your email notifications for manis33 account activity turned on at all times. This lets you quickly spot any transactions or logins you didn't make yourself, and report them to the manis33 security team before any further damage occurs.
Manis33 uses your data responsibly — including to help you play in a more controlled and safer way.
Set daily or monthly deposit limits in your manis33 account settings — this data is protected and can only be changed by you.
Your game history and account data at manis33 are visible only to you and staff with a legitimate need — never shared for commercial purposes.
When you register for self-exclusion on manis33, your status is securely stored and enforced across all systems on our platform.
KYC data collected during age verification protects the manis33 platform from access by underage individuals – for the safety of everyone.
Answers to the most frequently asked questions about privacy and data security at manis33.